Centreville Bank has been recognized as the “Top Pandemic Performer” for Rhode Island by Banking Northeast magazine, based upon the latest results from the Rivel Banking Benchmarks survey.
“We’re very proud to be ranked first in Rhode Island for our pandemic response by Northeast Banking magazine,” said Harold M. Horvat, President, CEO and Chairman of the Board, Centreville Bank. “Since the onset of COVID-19 over a year ago, our top priority has been, and continues to be, to keep our customers and employees safe, while providing the community with access to the vital financial products and services they need. This recognition validates our team’s tremendous efforts and is particularly significant since the ranking is based upon feedback from our customers.”
According to the magazine, Rivel Banking Benchmarks, the source of the ranking, is the largest survey of bank customers and prospects in the world and are conducted online for over 4,000 banking institutions. The survey entails interviews with hundreds of thousands of customers per year with respondents rating their banks (and their closest competitors) on up to 92 different metrics, from friendliness and responsiveness to the mobile app and ATM quality, to rates and fees, as well as timely questions related to Pandemic Response.
The survey asked customers across eight states in the Northeast (Connecticut, Maryland, Massachusetts, Pennsylvania, New Hampshire, New Jersey, New York, and Rhode Island) to rate how well their bank responded to the pandemic. Ratings were based upon 81,342 interviews from July 2020 to January 2021.